If the customer wants to exchange or refund, please return the new product to its original packaging within 14 days of receipt of the goods, with all accessories and instructions for use. The customer's refund should be made within 14 days after receiving the returned product. OTTY will reimburse the money paid by the customer free of charge, except for postage and return to the factory.
OTTY supports customers to make secure online payments through credit cards (CB, Visa, Mastercard). When customers use bank cards to pay online, the customer's bank card details are encrypted, and OTTY's website will never be transmitted over the network. Unencrypted information. Customers can also choose postal checks or bank transfers to pay for their orders.
After the customer's 100-night trial period is used up, it cannot be retrieved within 7 days at most. If these customers are not satisfied with the mattresses in this store, it is recommended that the customer wait at least one week before the 100-night trial period ends. If the customer intends to abuse The 100-night trial version or sufficient evidence shows that the mattress is damaged or soiled, OTTY reserves the right to reject the 100-night trial policy.
OTTY Coupon Codes and Discount Codes are available now with special offers for their customers! Check out otty.com to see 52 promotions available and feel free to give them a try!
OTTY offers free standard shipping on all orders that are over the stated minimum threshold! Check out this page to see if there is a free shipping tab in the navigation bar at the top of the page.
To create an account at OTTY, go to otty.com and look for the tab in the top navigation bar! You can sign up with your email or social media accounts like Facebook. Then just follow the instructions to confirm a few details.
Most customers usually use credit cards to place their orders on OTTY, but credit cards aren’t the only payment method you can use! You just go to otty.com, and at the bottom of the home page you’ll find out what OTTY's payment methods are!
Yes! If items haven’t been sent out, you can contact OTTY directly and ask the staff to help you cancel your order; if goods have already been delivered, then you should read the return policy!